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Synced Box Folders no Longer Synced

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Erin Marshall

My synced folders suddenly seem disconnected and the folder renamed itself to "Box-Box" and I can't download the files from BOX.com, but I can't export to an external drive bc it says they need to be downloaded first. I can't open any of my files in my design programs, and there's a clear disconnect from what's on my computer vs. what's on BOX.com, I don't even know where to start. 

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  • France

    Hi Erin, 

    Welcome to the Box Community!
     
    This would be something Box Support team would like to investigate and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates!
    Regards,
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