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I cannot activate 2FA

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Justin Elvins

We have a business subscription and I am the admin but I am not able to activate 2FA.  I do not have Single sign on activated and the 2FA option is greyed out.  I also cannot change the Session duration for users?  Please can you help.

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  • AJ

    Hi Justin,

    Welcome to the Box Community! 
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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