Error message: can't invite deactivated user to collaborate

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Chandler Carter

• 27 avril 2022 18:30

Hi,

I need help adding a user to a box folder as soon as possible. I get the following error message: Sorry, you can not invite deactivated users to collaborate. However, her account appears to be active.

Thanks,

Chandler

0

• 

  AJ

  • 27 avril 2022 19:35

  Hi Chandler,

  Welcome to the Box Community,

   

  If this is the error message that you are getting when inviting a collaborator whose account is deactivated then I suggest that the owner of the account contact 

  us by signing in to Support.box.com > Support > Contact Support in order to submit a case for us to check on.

   

  Best,

  -2

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