Not receiving collaboration email
We have sent the collaboration email multiple times and the recipient has not received any of them.
The email address is correct.
It is not being blocked by spam filters or any firewalls.
Access to Box is vital for all members of our team so it has created a real problem! All the support forums that are similar I've read say that you have to contact support, but I don't see how to do that other than to submit a post here.
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Hi Bekki,
Welcome to the Box Community, I'm happy to help!
This would be something Product Support team would like to investigate with you and may require specific account information such as the email address of the person you sent the collaboration invite with.I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.Please check your email for details and updates.Regards,
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