Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Box stopped opening and sending files

S’abonner
Nouvelle publication
Jacqueline Catala

Hi there. After years of functioning fine, I suddenly cannot open Box files (opening them causes nothing to happen), I cannot send Box files via email (I get an error that the message "could not be saved") and I cannot move box files (I get a window stating that box is preparing to move the file, and then nothing happens).  Can someone give me an idea on what I need to do? It all worked fine before. I have a MAC

0

Commentaires

1 commentaire

Date Votes
  • France

    Hi Jacqueline, 

    Welcome to the Box Community, I'm happy to help!

    Can you try to quit Box Drive from the menu bar and then start the app again and see if this helps?

    If the issue persists, please try to uninstall and then reinstall Box Drive from your Mac following these articles:

    Let us know how it goes and if you have any questions!

    Regards,

    0
    Actions pour les commentaires Permalien

Cette publication n’accepte pas de commentaire.