Box Status

Drive not working

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Sara

On macOS Big Sur v. 11.6.5

Drive is just not syncing. Online, there were several folders that were supposed to be synced (had green checkmark on my mac), and they were not syncing down from Box to my mac. When I checked them online to sync, they still won't sync. They have a blue checkmark saying they are synced. But when I click "Synced" to just show synced folders and files on the left menu, they are not included.

I have also determined that files on my mac locally are not syncing up to Box.

Please help asap.

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    This issue should be best address by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks!

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  • Chris Gallegos

    I have the same problem. Was there a fix?

     

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