Box Status

Box Reset

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Martin Borg

I have tried the below but still get the same message 

 

To reset Box Drive on a Mac:

  1. Quit Box Drive if it is running. If necessary, use Activity Monitor to force quit the Box process.
  2. Navigate to your ~/Library folder. From Finder, click Go. Then press and hold the Alt (Option) key and, from the Home menu, click Library.
  3. Ascertain whether any files exist in ~/Library/Application Support/Box/Box/unsyncedFiles. These are files that have not been uploaded to Box.  If these files do exist, and if you want to keep them, copy them to any location outside of ~/Library/Application Support/Box/Box/unsyncedFiles (such as your desktop).  Proceeding with the steps below will delete these files.
  4. Delete this folder: ~/Library/Application Support/Box/Box
  5. Refer to this section to determine whether Box Drive is operating in kernel-based or FPE mode. From Terminal, run the following commands to clear Box preferences based on the mode:
    • If Box Drive is in kernel-based mode, run command: defaults delete com.box.desktop
    • If Box Drive is in FPE mode, run command: defaults delete com.box.desktop; fileproviderctl domain remove com.box.desktop.boxfileprovider/Box
  6. Launch the Box Drive application, and follow the prompt to log back in.

If you are still having trouble, please open a support ticket.

 

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  • Dirk Matthews

    I uninstalled Box as followed, and when I attempt to re-install, I get the following error:

    The Installation Failed
    The installer encountered an error that caused installation to fail. Contact the software manufacturer for assistance.

    I'm on Mac OS 11.6.5, Intel chip.

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  • Dirk Matthews

    Is anyone out there? Has Box abandoned customer support?

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