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wrong purchase

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Anita Granero

Hi,

We have just received this invoice for the payement of our Box account but we have made a mistake because we did not want 5 products but only 1!
 
Is it possible to correct the mistake, stop the payement of 1.350€ (which is very much for our charity) and modify our request to 1 account, please?
 
Sorry for the mistake!
 
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  • AJ

    Hi Anita,

    Welcome to the Box Community! 

    I'm sorry to hear about the trouble. This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.

    Best,

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