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After remove old Box Desktop App for Mac, Re-install Box can not open

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Jacky Le Tran Trieu

Hi Team, 

I remove my old box app on my Macbook and remove all folder Box in Library/Application/Box. Then after I install Box again. I can not open Box any more.

I following instruction to manual reset Box but it doesn't work. Could you help.

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  • France

    Hi Jackie, 

    Welcome to the Box Community, I'm happy to help!

    Did you follow the steps in this article to manually reset Box Drive? https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    When you manually reset your Box Drive, can you please confirm if you've followed step number 4 to delete the 'Box' folder in that location from Finder 

    • Delete this folder: ~/Library/Application Support/Box/Box

    If this did not resolve the issue for you, can you try connecting to a different network/ Wifi and see if this makes any difference?

    We'll wait for your update!

    Regards,

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