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Box Sync issues keeps Calculating Time Remaining with no progress made

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Jessica Maubourguet Bertin

Hello, 

I am facing an issue with Box Sync, it shows Syncing is on with xx filres remaining and displaying "Calculating Time Remaining ..." with no progress made over the numerous attempt I made to unsync and then launch the syncing session back.

Looking for some support and help please as I cannot access my box folders anymore. Thank you

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  • France

    Hi Jessica, 

    Welcome to the Box Community!

    I'm sorry to hear that you are having issue with Box Sync app.

    It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.

    Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.

    Best regards, 

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