We’re sorry, the preview didn’t load. This document may be protected.
I receive the following error message when attempting to open a document shared with me.
We’re sorry, the preview didn’t load. This document may be protected.
The sender indicates other clients can access and imply it's a me issue.
I cleared cache, attempted to open in Edge, IE and Chrome. All are up to date.
Any suggestions?
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Hi Jennifer,
Welcome to the Box Community, I'm happy to help!
Can you try disabling add-ins or extension on your browser and see if that helps?
We've also seen this happen to other users using anti-virus/ firewall that could be blocking your access to the content. Can you make sure that your firewall is configured to allow Box access according to this article: https://support.box.com/hc/en-us/articles/360043696434-Configuring-A-Firewall-For-Box-Applications
Hope these tips help! If you have any questions, please let us know and we will help you!
Regards,
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