Les guides produit sont disponibles dans la bêta du nouveau docs.box.com, repensé et assisté par l’IA. Découvrez tous les détails sur les changements.

Box Status

Asking refund for a wrong order

S’abonner
New post
周丹
I'm trying to buy a business plan but continue to fail on the payment, and there's no specific hint to tell me why.  So I had tried to upgrade my personal plan for business due in an urgent time. But it still meets my need. Then I figure out the solution and asked a colleague to make a new account to try to sign the business plan, and it succeeded.
So, I need to cancel the personal pro plan and ask for a full refund.
0

Commentaires

1 commentaire

Date Votes
  • AJ

    Hi 周丹 ,

    Welcome to the Box Community!
     
    I'm sorry to hear about the trouble on submitting your payment information.
    Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504.
     
    Best,
    0
    Actions pour les commentaires Permalien

Cette publication n’accepte pas de commentaire.