Asking refund for a wrong order

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周丹

• 31 mai 2022 12:46

I'm trying to buy a business plan but continue to fail on the payment, and there's no specific hint to tell me why.  So I had tried to upgrade my personal plan for business due in an urgent time. But it still meets my need. Then I figure out the solution and asked a colleague to make a new account to try to sign the business plan, and it succeeded.

So, I need to cancel the personal pro plan and ask for a full refund.

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  AJ

  • 31 mai 2022 14:14

  Hi 周丹 ,

  Welcome to the Box Community!

   

  I'm sorry to hear about the trouble on submitting your payment information.

  Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504.

   

  Best,

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