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No way to login with Android app

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Dan Houlton

My box account is my Google account.  Using the android app, there is no option to "login with google".  Help pages here:  https://support.box.com/hc/en-us/articles/360043695174-Logging-in-to-Box

say to go to app.box.com/login and click the "login with google" option, but there is none.  Only options are "Open in Box App", "Download for free" and "View on Box Mobile Site".

None of those ever lead to a "login with google" option.

And, no matter where I am, if I just type in my google email address & password, it never works.

Logging in on the computer with "login with google" works fine.

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  • France

    Hi Dan, 

    Welcome to the Box Community, I'm happy to help!

    The option to login with your Google account is only applicable onthe Box WebApp using a computer device and not currently available when using the Box for Android app. This means, you will have to create a Box password and login with your email to the Box Android login page. 

    If you need to reset your Box password, please follow the steps in this article: https://support.box.com/hc/en-us/articles/360044195593-Reset-My-Box-Account-Password 

    Thanks for reaching out and please let us know how else we can help!

    Regards,

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