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All of my files are gone.

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Tommy Nguyen

Something happened with my account today and all of my files and folders are gone.
Since I had Box drive on my desktop, it also deleted my files and folders on my desktop too. There is nothing in my Trash as well. 

I want to recover my files as soon as possible. This should not be happening.

My account still shows the storage used but there are no folders accessible

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2 commentaires

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  • AJ

    Hi T,

    Welcome to the Box Community!
    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates. Thanks for your patience!
     
    Best,
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  • Bridget Scovel

    I need help with this same issue. THis is VERY SKETCHY!!!!

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