Box drive not syncing

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10 juin 2022 17:52

For a few days now my drive hasn't been syncing. Also when I try to open some files on my desktop box folders nothing happens. No error or anything. It just won't open.

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5 commentaires

Kristen Dyke

10 juin 2022 20:25
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Kenneth B Kaplan

14 juin 2022 21:22
I have a similar problem. Files stored locally are syncing to the cloud (I can see them updated on the web browser interface) but will not open using box drive. They can be downloaded via the web interface.
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Nicole Lee

1 août 2022 22:42
Kenneth me too, I can download files from the web interface but not open them from Box Drive on my computer. Did anyone ever get a resolution to how to get Box Drive to connect and sync all the files again?
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Kenneth B Kaplan

1 août 2022 22:44
In the end, I quit the box sync app and restarted it. Voila! Syncing resumed.
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Nicole Lee

1 août 2022 22:49
Thank you so much for the tip and the quick response! You are faster than both Box and my internal IT support! I'll give it a try.
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