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Access to shared file

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jess

A company I am consulting with has invited me to have access to one of their company Box folders.  When I clicked to accept the invitation, I was prompted to create my own Box login, which I did.  But when I'm in my own Box account, I can't see the company's file.  On their end, they aren't getting record that I've accepted the invite, even though I've clicked "accept" on the email invite a number of times.  Please help!

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  • AJ

    Hi Jess,

    Welcome to the Box Community!
     
    I'm sorry for the confusion. I looked up your Box account and don't see any shared file/folder. Please make sure that the invitation is going to the right email address and ask the collaborator to send you the invitation again.
     
    Best,
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  • Box User

    received email to Yancarlo Sanchez and can't into file #0676127050000001. please advise

    ysanchez@herefordinsurance.com

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