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unable to access previous account folders

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SOUND

I'm a distributor who works with GE and I had access to a large number of files previously and now I don't have access to those files.  When I access our account Box lets me in but there are no files.  I have worked with our supplier and our IT department and they cannot see where there is an issue accessing the account.  

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  • France

    Hi Sound, 

    Welcome to the Box Community, I'm happy to help!

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed your access to it. I would suggest that you contact the folder owner of the collaborative folder or the organization that owns the contents to have them re-invite you to that folder again to regain access.

    Thanks for reaching out and please let us know how else we can help!

    Regards,

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