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Not receiving emails for password reset

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Traci L Slatton

Hello, my personal account [personal information--redacted]  has had a box account since 2014. I am trying to reset the password and I am not receiving any emails to do so. I have checked spam filters. I notice many other users are not receiving the password reset email. Is this a known bug? 

Is it possible to check the email address [personal information--redacted] on your end to see if that email address is receiving emails according to box.com servers? 

I urgently need to access the box account associated with 

[personal information--redacted]

Thank you, ~Traci

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Date Votes
  • France
    • Modifié

    Hi Traci, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    You should be receiving an email confirmation shortly.

    Please come back and let us know how things go with support!

    Regards,

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