You installed an older version of Box Drive on top of a newer version.

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11 juillet 2022 11:34

Hi, I've seen previous posts with the same errer message when trying to reinstall Box Drive on MacBook Air The version I'm trying to install is the latest version. I followed posted guidelines on how to delete all traces of Box Drive then reinstalling but I still get the same error message. I tried chat with Box support but they haven't been able to help me resolve the problem. Please can someone advise how they were able to solve the problem? Many thanks

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5 commentaires

Sinéad Kiernan

11 juillet 2022 13:00
Hi there, I am also having the same problem as David's query above.
Your help is much appreciated.
Sinead
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rebecca hazan

12 juillet 2022 08:40
Hi Sinéad, I was able to solve the problem after getting their feedback. The link available that I downloaded yesterday was not the latest version. Please see below what worked:

I would suggest for you to uninstall again your Box Drive app by following again the uninstall steps provided to you.
Afterwards please re-install Box Drive latest version from this link:
https://e3.boxcdn.net/desktop/releases/mac/BoxDrive.2.27.221.pkg
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Yuniel Infante

19 juillet 2022 16:37

Modifié
Box... Please update your published download links as we ran into the same issue above.

Additionally, is there a link were we can verify what the VERY latest version is at any given time?
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Eva Simms

23 juillet 2022 18:47
same problem. the link in the message from David above also did not work. same error message appears. Box, please fix this.....
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Mengting Jiang

28 juillet 2022 20:50
same problem I got, have anyone get it resolved?
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