Urgent matter - Refund

Hi, I want a refund immediately.

I asked for the cancellation of my account before the free trial ended on the 24th and informed you by email that I didn't want to pay. (I attached the e-mail sent at that time. I also attached the mail you read immediately.)

However, you did not reply after reading the mail, and $540 was paid on the 26th. This is very unfair. I requested a cancellation before the deadline, but the payment was made because it was not canceled. You must give me a refund.
Don't say to check policies or waiting for emails, please.

Cancel the payment immediately and refund it.

And I sent an e-mail with a request for a refund, but why don't you answer it? I want a quick reply. Please.

My Enterprise ID is 909882143.

26 juillet 2022 14:26

Hi Duyeong Ko,

Welcome to the Box Community! I'm sorry for the confusion. Happy to help.

This will require our Billing team to work directly with you so I went ahead and created a ticket so an associate to help look into this.

Kindly check your email for details and updates.

Best,

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