Box Status

password reset

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Eun Bin Lee

I have two Box accounts. This one works fine without problem, but for the other one, I've tried to reset the password and have not received any emails. I've checked both junk folder and blocked senders but did not find any. 

Please help :(

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  • AJ

    Hi Eun,

    Welcome to the Box Community! I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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