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3rd Party Collaborator Having Issues Uploading Files

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Thom Ruden

We have a 3rd party collaborator who has been successful uploading data into BOX.  Recently, they indicated they cannot upload files into BOX.  Their account seems to be in order.  How can I resolve their problem ?

 

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  • AJ

    Hi Thom,

    Welcome to the Box Community! I'm happy to help.

    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates. Thanks for your patience!
     
    Best,
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