Download File - Request Time Out Issue

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DebtBook API Service User

• 29 juillet 2022 09:33

User ID: 19665524033
Client ID: k39523yyveat6axsyc994tr6o7yplfya

Code Snippet:
var streamTask = userClient.FilesManager.DownloadStreamAsync(file.Id);
streamTask.Wait();

We are facing the "Request time out error" in the line 'streamTask.Wait();' while attempt to downloading the file size above 1MB.

Note: Earlier up to 8MB files were downloaded successfully. But past two days file download above 1MB was getting failed.

We request to address this issue and respond to us ASAP!

We would also like to understand the account (Client ID) we using have any limitations.

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• 

  France

  • 29 juillet 2022 18:38

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  This would be something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on this. 

  Please check your email for details and updates.

  Stay well, 

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