Not getting extra storage on using mobile app.

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Jogs

• 7 août 2022 15:52

I recently got an email which stated I will get extra storage on using mobile app. But after using the mobile app I didn't get any extra storage. Please solve the problem.

Thanks

1

• 

  France

  • 8 août 2022 19:30
  • Modifié

  Hi Jogs,

  Welcome to the Box Community, I'm happy to help!

  This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. 

  Please check your email for details and updates.

  Regards,

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  Felipe.Garcia

  • 9 août 2022 03:38

  Hi France, I have the same issue got the email and installed the app but no extra space yet and was wondering if it takes a few days or is something that support need to be involved, thank you for your help

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• 

  France

  • 9 août 2022 20:06

  Hi Felipe, 

  Welcome to the Box Community, I'm happy to help!

  This will require some account specific information to address, so I've submitted a case for you as well with Box Support. Please check your email for details and updates.

  Regards,

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