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Unable to fetch 2-step verification information. Please refresh and try again.

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María Fernanda Torres Gómez

I'm trying to set up 2FA. When I visit Account Settings > Account > 2-Step Verification, I see the following message: "Unable to fetch 2-step verification information. Please refresh and try again." I tried refreshing, but the message still appears. 

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  • AJ

    Hi Maria,

    Welcome to the Box Community! I'm happy to help.
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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