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BOX problem mobile application

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Wojt

Hi
I changed my phone to Samsung S20,
I downloaded the BOX application to my phone
and wants to log in
I have 2-step verification set:
enters the phone number - SMS comes with the code
then enters the code from the SMS
and the app doesn't go any further.

When I log into my account using a browser, everything is OK

Can I ask for help to log in to the BOX application on the phone?

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  • AJ

    Hi Wojtek,

    Welcome to the Box Community! I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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