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Files will not copy to or from Box desktop

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Art Dept
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I have been copying files to and from box desktop for years. Lately I have been having issues with this. One day it works and the next day it does not. I restart my computer, my wifi. Turn the extension off and on. Nothing seems to work. It is just random. I am on a mac running monterey 12.5

 

AJ Barnes

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  • AJ

    Hi,

    Welcome to the Box Community! I'm happy to help.
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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  • Alison Yew

    I am having the same issue - I use Box from the Desktop regularly. I find myself recently complaining to my staff that I don't have docs that they swore they have added. It turns out the docs only stayed on Box.com but not synched to my Desktop. I did a whole troubleshoot thing, removing and reinstalling the Box desktop app.  Took hours and hours to synch from Cloud. Now I have the same issue again.  Most recently, I sent the file request link to an outside client to add their documents, but I didn't see the docs for days in Desktop, thinking that they hadn't add their docs. But in fact they did and I could see the document on Box.com but not on my desktop. 

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