Owner add outsiders to external collaborator but become managed user
The box owner add one external party as external collaborator but it becomes a managed user finally.
How can we change the managed user to external collaborator?
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Hi Brian,
Welcome to the Box Community, I'm happy to help!
This issue will require some account specific information, and may need a ticket with Product Support. Can you please have the Admin of the Box account reach out our support team by submitting a ticket on this page: https://support.box.com/hc/en-us/requests/new and someone from the team will reach out to them to further address the issue.
Best Regards,
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