Les guides produit sont disponibles dans la bêta du nouveau docs.box.com, repensé et assisté par l’IA. Découvrez tous les détails sur les changements.

Box Status

Saving and uploading files to Box via box drive error

S’abonner
New post
Noelle Pagliei
  • Modifié

When I usually upload and save from photoshop to box, I go through box drive.  Recently this has been happening where every other file or so will be 0B on Box and on finder it will show up with a cloud and an "!" saying 'file does not exist' 
This happens with box psd files and png. Saving as 0B and I can not see a preview on Box. 

0

Commentaires

5 commentaires

Date Votes
  • Kara Hoffman

    yes, happening recently to my company too.  I have a ticket open under another account and haven't heard anything back.  A current workaround is to move the doc from the folder it originated on to a local folder- desktop, etc- then move it back to the box folder.  that fixes it but obv is not a long term fix. 

    0
    Actions pour les commentaires Permalien
  • Kara Hoffman

    I updated box today and this issue is fixed!

    0
    Actions pour les commentaires Permalien
  • Kara Hoffman

    vs. 2.27.250

    0
    Actions pour les commentaires Permalien
  • Viper_3

    2.27.250 did not fix the issue for me or my team, issue happens mostly with photoshop files around 400-700mb. 

    0
    Actions pour les commentaires Permalien
  • Noelle Pagliei

    I got a message today that was an exclamation point in a red circle and it said 'problem item'

    0
    Actions pour les commentaires Permalien

Cette publication n’accepte pas de commentaire.