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Deactivate MFA

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Sanchit Mathew

My organisation, Opinr Inc., had setup a Box account with SMS-based MFA. For this we'd set up a phone service that receives the Box MFA code and messages it to a few folks in our org. Unfortunately, the phone service expired and hence we're unable to receive MFA codes

Considering this issue, we request you to please deactivate MFA on the account so that we can then enable QR-code based MFA

Please let me know what account details you'd require from us

Thanks,
Sanchit Mathew

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  • France

    Hi Sanchit, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    Kindly check your email inbox for details and updates.

    Sincerely,

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