PDF - How to preview a PDF

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Lisa Raspa

• 2 septembre 2022 13:04

When selecting a PDF doc getting an Screen saying:

For the best experience, open this PDF portfolio in Acrobat X or Adobe Reader X, or later. "Get Abobe Reader Now"

when the abobe application is already installed. I am unable to preview any PDF Docs without downloading.  Can anyone help?

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  AJ

  • 2 septembre 2022 18:34

  Hi there,

  Welcome to the Box Community! I'm happy to help.

  Have you tried logging in to different browser to see if you can preview the items from there? 

  Do you happen to have Box Tools installed in your computer?

  Here is an article from our Box Product Support page about "Box Tools" which you can check through this link. 

  https://support.box.com/hc/en-us/articles/360043696694-Opening-and-Editing-Files-with-Box-Tools

  Best,

   

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  Phil Brown

  • 23 mars 2023 06:17

  H Aj,

  Thanks for the reply,

  Yes i have box tools installed and i have tried different browsers. it fairly specific but important to me. Im wondering if its an option Box have left out ?

  thanks

  phil

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