Billing Issue
I recently received a bill for $1260.00. I simply do not have that money to pay, you are more than wiping me out. On top of that, I no longer need a three-user account, as it is just me. Can you please downgrade my account to just me (single user) and can you help me get a refund for the excess. We are just a tiny entity. We’ve had some major setbacks as of late, but we’re trying to turn things around. This will wipe us out right now. Please help us.
Thank you,
Kyle
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Hi Kyle,
Welcome to the Box Community, I'm happy to help!
If you wish to discuss the charges on your account, you may email our billing team at billing@box.com or you may submit a billing ticket from your account (this option is available to those with paid subscription).
Should you decide to proceed in downgrading your account, you contact cancellations team at cancel@box.com and someone from the team will reach out to you
All the best,
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