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Unable to connect to Box - Request_error

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Gonzalo Vilajuan

hi

i installed Box Drive for Windows and i can´t log in.

it says "Unable to connect to box".

i verified my internect conection and it´s working ok.

i tried the steps in "https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box%C2%A0" and doesn´t work.

i tried turning off the firewall of my anti virus and Defender and doesn´t work too.

please, help!

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  • AJ

    Hi Gonzalo,

    Welcome to the Box Community! I'm happy to help.

     Can you please do the steps below:
     
    1. Click "Start" and search for "Internet Options"
    2. Go to the "Advanced" tab
    3. Scroll down to the TLS options. Please disable TLS 1.0 and enable both TLS 1.1 and TLS 1.2
    4. Restart Box Drive and try to login again.

    Best,

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  • Gonzalo Vilajuan

    Thanks for your help!

    That didn´t work either.

    Another idea?

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