Unable to Download a Shared mp4 File

S’abonner

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Box User

• 22 septembre 2022 17:31

Good afternoon, I am new to Box so apologies if this is a silly question!

I recently had an mp4 file shared with me via link. While the file does appear in my "recents" tab, I am unable to download the video to my computer. I figured I'd be able to with the three dots on the top right of the screen, but that only allows me the option to "Report Abuse". Am I missing something? Any help is appreciated!

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• 

  France

  • 22 septembre 2022 21:17
  • Modifié

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  File owners do have the ability to prevent others from downloading the item they share by disabling the "Allow download" on the shared link settings in Box, so its likely this is the case for the file that was shared to you.

  I suggest reaching out to the file owner and make a request if they can enable that download option for you. 

  To learn more about shared links and configuring link settings, please take a look at these articles:

  • https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links 
  • https://support.box.com/hc/en-us/articles/360043697554-Configuring-Individual-Shared-Link-Settings 

  Thanks for posting and let us know how else we can help!

  Regards, 

   

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