Box Status

Stopped receiving email notifications after years of getting them.

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Joe Fillmer

I am unable to receive email notifications of any kind after years of getting them. I use them to track file access by my non-profit volunteers. I have checked all email settings, all notification settings and made sure any and all possible box senders and domains are added to my safe senders list, turned notifications off and back on etc. I hate to complain as a free account is way more than enough for my needs, but if there is any advice available I'll take it! 

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  • France

    Hi Joe, 

    Welcome to the Box Community, I'm happy to help!

    I've submitted a ticket for you with our support team to check if your email is on the 'email bounce list' and to help remove it in case its been added on that list.

    Please check your email for details and updates.

    Thanks for reaching out and let us know how else we can help!

    All the best, 

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  • Joe Fillmer

    Thank you so much France!  Also I did get the email notifying me of your update so it's nice to at least be getting those! 

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