NOT RIGHT. JUST SAYING...

I had a "individual" account. Was trying to upgrade it to a different tier that stated a cost Of $60.00. I am the only user. I missed seeing the smaller print on the site which stated a three user minimum. I guess my 70 year eyes are not as good they used to me. I put in my credit card and it went through. It displayed a confirmation charge of $180. (those 3 users) plus tax. I immediately tried calling them, chatting with them, but couldn't get through the correct number. I sent them an email to their billing dept which was the only email address I could fine. They responded without directly stating if they would refund the money. I am still waiting for a response. Yea my fault too for not seeing the minimum users. But the complaint was made within 5 minutes of realizing the mistake. So much for customer service. NOT RIGHT. JUST SAYING...

France

28 septembre 2022 16:48

Hi Jerry,

Welcome to the Box Community, I'm happy to help!

This might require some account specific information, so I've submitted a case to Box Support on your behalf.

Kindly check your email for details and updates.

Thanks for your patience and stay safe!

All the Best,

Jerry Casel

30 septembre 2022 00:01

Thank you France. I had already submitted a case. They connected your submission with mine. Still no resolution of what should be a easy correction.

Commentaires