Matthew van Wollen

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  • Activité totale 9
  • Dernière activité
  • Membre depuis
  • Abonné à 0 utilisateur
  • Abonnés 0 utilisateur
  • Votes 1
  • Abonnements 3

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Dernière activité effectuée par Matthew van Wollen

  • Matthew van Wollen a ajouté un commentaire,

    1. Communauté
    2. Support Forum
    3. Pesky red dots

    No, it does not look like any of the icons illustrated in that article. The icons that I see are red dots with nothing inside (i.e., there is no white exclamation point). And the article you refere...

  • Matthew van Wollen a créé une publication,

    Pesky red dots

    Répondu
    1. Communauté
    2. Support Forum

    Multiple red dots have appeared next to files in our folder tree. I see these in Windows Explorer as I am using Box Drive. Clicking on the gear icon under the Box Drive icon in the system tray does...

    • Matthew van Wollen
    • 2 abonnés
    • 2 commentaires
    • 0 vote

  • Matthew van Wollen a ajouté un commentaire,

    1. Communauté
    2. Support Forum
    3. Files will not open on deskop

    Tiffany, I found the source of the problem -- at least for our instance. It was due to the fact that the full filename including folder path was greater than 256 characters. We pruned the folder tr...

  • Matthew van Wollen a ajouté un commentaire,

    1. Communauté
    2. Support Forum
    3. Files will not open on deskop

    Our company has been a Box customer for over 8 years and this issue started occurring last year. It is really frustrating as the cause is not known and there doesn't seem to be a resolution. We use...

  • Matthew van Wollen a ajouté un commentaire,

    1. Communauté
    2. Support Forum
    3. File cannot be saved - powerpoint

    I have the same problem. I am using Box Drive and attempting to save a Word file to a subfolder within my Box Drive root folder. Below is a screenshot.