Matthew van Wollen

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2. Support Forum
3. Files will not open on deskop

Our company has been a Box customer for over 8 years and this issue started occurring last year. It is really frustrating as the cause is not known and there doesn't seem to be a resolution. We use...

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• Matthew van Wollen
• 22 janvier 2022 02:14
• 1 vote

1. Communauté
2. Support Forum
3. Pesky red dots

No, it does not look like any of the icons illustrated in that article. The icons that I see are red dots with nothing inside (i.e., there is no white exclamation point). And the article you refere...

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• Matthew van Wollen
• 9 janvier 2023 16:53
• 0 vote

1. Communauté
2. Support Forum
3. Files will not open on deskop

Tiffany, I found the source of the problem -- at least for our instance. It was due to the fact that the full filename including folder path was greater than 256 characters. We pruned the folder tr...

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• Matthew van Wollen
• 7 octobre 2022 01:46
• 0 vote

1. Communauté
2. Support Forum
3. File cannot be saved - powerpoint

I have the same problem. I am using Box Drive and attempting to save a Word file to a subfolder within my Box Drive root folder. Below is a screenshot.

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• Matthew van Wollen
• 16 octobre 2021 04:48
• 0 vote