Ben Taylor

1. Communauté
2. Support Forum
3. Cannot create new folders; 'Add' button is grayed out.

I contacted support, and after a lengthy back and forth we isolated the problem.  It's a known issue Box is working to fix for macOS and Safari.   In the meantime, you can fix it by deleting the Bo...

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• Ben Taylor
• 2 mars 2023 14:29
• 0 vote

1. Communauté
2. Support Forum
3. Cannot create new folders; 'Add' button is grayed out.

Same here. I use Safari on macOS 13.2.1 for work, which should be fully supported according to Box's requirement page https://support.box.com/hc/en-us/articles/360043696234-Understand-the-Box-Polic...

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• Ben Taylor
• 27 février 2023 18:38
• 0 vote

1. Communauté
2. Support Forum
3. Cannot create new folders; 'Add' button is grayed out.

Damien, same here.  The button is greyed out at all levels.  It seems Box has a significant bug in its system.

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• Ben Taylor
• 27 février 2023 13:48
• 0 vote

1. Communauté
2. Support Forum
3. Cannot create new folders; 'Add' button is grayed out.

I have the same problem. Chat support didn't have an answer.  I'm the account owner and admin, and I don't have Restrict Content Crecreation checked.  What's the deal?

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• Ben Taylor
• 24 février 2023 22:42
• 1 vote