Rona

1. Communauté
2. Support Forum
3. Box Drive crashes File Explorer

Hi Emma,  Welcome to Box Community and glad to help!  Looks like you should contact your internal helpdesk team regarding your Box issue.  Thanks for posting! 

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• Rona
• 6 octobre 2023 21:42
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Authorization code not getting generated

Hi Neo,    Welcome to Box Community and glad to help!    We've created a new case and a member of our team will contact you through email, please keep an eye out.    Thanks for posting!

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• Rona
• 4 octobre 2023 19:57
• -1 votes

1. Communauté
2. Support Forum
3. Deactivated user

Hi Claudia,  Welcome to Box Community and glad to help!  This error appears when you're inviting a user with inactive Box account. Please note that for collaboration to work, you should invite a us...

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• Rona
• 29 septembre 2023 20:04
• Modifié
• -2 votes

1. Communauté
2. Support Forum
3. Excel link reference to file in Box

Hi there,  Welcome to Box Community and glad to help!  You may reach out to your internal helpdesk team to assist you address this inquiry.  Thanks for posting! 

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• Rona
• 29 septembre 2023 13:49
• 0 vote

1. Communauté
2. Support Forum
3. Can't edit locked file that I locked myself

Hi Jeanette,  Welcome to Box Community, glad to help!  Our team would like to clarify that when you lock a file, you will see a lock icon, but you are still be able to edit the file. If another use...

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• Rona
• 25 septembre 2023 19:29
• Modifié
• -1 votes

1. Communauté
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Laura, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• 22 septembre 2023 20:26
• -1 votes

1. Communauté
2. Support Forum
3. Cannot upload files in BOX

Hi there,  Welcome to Box Community and glad to help!  If you are having trouble uploading files or folders, please try the following troubleshooting steps: Please ensure your web browser is the l...

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• Rona
• 21 septembre 2023 19:56
• -1 votes

1. Communauté
2. Support Forum
3. multiple files download to zip file

Hi Johan, Welcome to Box Community and glad to help!  Please get in touch with your internal helpdesk team to help create a ticket for this inquiry.  Thanks for posting! 

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• Rona
• 20 septembre 2023 14:44
• -1 votes

1. Communauté
2. Support Forum
3. Really slow uploads

Hi Harry,  Welcome to Box Community and glad to help!  If you are having trouble uploading files or folders, please try the following troubleshooting steps: Please ensure your web browser is the l...

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• Rona
• 19 septembre 2023 21:03
• Modifié
• -2 votes

1. Communauté
2. Support Forum
3. Delete account

Hi there,  Welcome to Box Community and glad to help!  Looks like you've successfully deleted your Box account. Let us know in this forum if you have questions or clarifications.  We'd love to furt...

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• Rona
• 13 septembre 2023 20:31
• -1 votes