Rona

1. Communauté
2. Support Forum
3. I did not receive the password reset email

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address was placed on our email suppression list. This typically happens when a user'...

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• Rona
• 23 avril 2025 23:19
• 0 vote

1. Communauté
2. Support Forum
3. Can´t upload files - limit reached, but should have space left?

Hi Victoria,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes i...

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• Rona
• 23 avril 2025 22:02
• 0 vote

1. Communauté
2. Support Forum
3. Strong password required, can't add password

Hi Hanna,  Welcome to Box Community and glad to assist! To setup your password, kindly reset the password for your Box account and follow this process: Visit https://app.box.com/reset and enter th...

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• Rona
• 23 avril 2025 21:59
• 0 vote

1. Communauté
2. Support Forum
3. I can't see the data anymore

Hi there,  Welcome to Box Community and glad to assist! To address your login error, you can follow the troubleshooting steps below:  Updating your browser to the latest version Clearing your brow...

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• Rona
• 23 avril 2025 21:57
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. I already have a box account. Can I get an upgrade through techsoup or do I need to create a new admin account with a different email?

Hi Brighid,  Welcome to Box Community and glad to assist! If you have questions regarding Box upgrade, you can reach out through box.com/pricing and chat with a Sales Representative.  Thanks for po...

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• Rona
• 23 avril 2025 21:51
• 0 vote

1. Communauté
2. Support Forum
3. ライセンス購入間違い

Hi there,  Welcome to Box Community and glad to assist!  At the moment, we're only able to offer support in English. We apologize for this limitation -- please contact us in this language if you ne...

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• Rona
• 23 avril 2025 21:49
• 0 vote

1. Communauté
2. Support Forum
3. Login with company

Hi there, Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 23 avril 2025 21:47
• 0 vote

1. Communauté
2. Support Forum
3. Box Synch Issues after update

Hi Colleen,  Welcome to Box Community and glad to assist!  We highly recommend switching to Box Drive. Why Switch? Current Experience: Box Drive is the latest desktop application from Box. Autom...

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• Rona
• 23 avril 2025 21:46
• 0 vote

1. Communauté
2. Support Forum
3. App authorization request – JWT integration fails with "sub" claim error

Hi there,  Welcome to Box Community and glad to assist!  The "sub" claim in the JWT should always be a Box ID — depending on the value of "box_sub_type" it would be either the ID of the user you're...

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• Rona
• 23 avril 2025 20:53
• 0 vote

1. Communauté
2. Support Forum
3. Search not working

Hi Bradley,  Welcome to Box Community and glad to assist! For more context, could you answer the following? If you go through your files in box.com, can you find the files you're searching for?  D...

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• Rona
• 23 avril 2025 20:48
• 0 vote