Rona

1. Communauté
2. Support Forum
3. Password reset not sending email to gmail.com

Hi Eric,  Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal help...

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• Rona
• 23 septembre 2024 20:47
• 0 vote

1. Communauté
2. Support Forum
3. Quota Reached even after deleting duplicated files

Hi Abdelouahid,  Welcome to Box Community and glad to assist!  Most of the time, aggregates will be updated within an hour or less. For larger changes or more complex folder structures, aggregates ...

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• Rona
• 23 septembre 2024 20:45
• 0 vote

1. Communauté
2. Support Forum
3. Storage Limit Reached even though haven't even used 1gb of 10gb

Hi Taylor,  Welcome to Box Community and glad to assist! Upon checking, this only folder present in your account is your collaborated folder. Since this is a shared folder, please contact the folde...

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• Rona
• 23 septembre 2024 20:31
• 0 vote

1. Communauté
2. Support Forum
3. cannot removed external user email

Hi Steven, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 23 septembre 2024 20:20
• 0 vote

1. Communauté
2. Support Forum
3. Unexpected error on startup

Hi there,  Welcome to Box Community and glad to assist!  Can you tell us more about this error? It'd be also helpful if you could include a screenshot of your error.  We'd love to further assist! 

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• Rona
• 23 septembre 2024 19:59
• 0 vote

1. Communauté
2. Support Forum
3. Desktop App Unable to Connect To Server

Hi Emile, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 23 septembre 2024 19:56
• 0 vote

1. Communauté
2. Support Forum
3. Invalid grant - grant credentials are invalid

Hi David,  Welcome to Box Community and glad to assist! To answer your question, please reach out to our Developer team via community.box.com.  Thanks for posting! 

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• Rona
• 20 septembre 2024 23:03
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive requires a Windows restart to finish updating.

Hi Andrew,  Welcome to Box Community and glad to assist!  Please try to manually reset your Box Drive application:  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box...

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• Rona
• 20 septembre 2024 22:25
• 0 vote

1. Communauté
2. Support Forum
3. Tools for migrating from Box

Hi Arjun,  Welcome to Box Community and glad to assist!  You can only use Box Shuttle to upload your contents on Box. Meanwhile, to migrate your contents from Box to a different cloud service. You ...

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• Rona
• 20 septembre 2024 22:13
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Confirm account administrator

Hi Eric, Welcome to Box Community and glad to assist! You can only have a Box Admin if you're subscribed to Starter account or above. Currently, Personal Pro and Personal free users doesn't have an...

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• Rona
• 20 septembre 2024 22:01
• 0 vote