Rona

1. Communauté
2. Support Forum
3. Password Issue

Hi Arbaz,  Welcome to Box Community and glad to assist!  To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated wit...

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• Rona
• 13 septembre 2024 20:31
• 0 vote

1. Communauté
2. Support Forum
3. Slow upload and download speeds

Hi Emma, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 13 septembre 2024 20:29
• 0 vote

1. Communauté
2. Support Forum
3. Fair Use

Hi Hnod,  Welcome to Box Community and glad to assist! You can track your bandwidth limit by running these reports:  Bandwidth Usage by Files and Folders Report Bandwidth Usage by User Report Tha...

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• Rona
• 13 septembre 2024 20:27
• 0 vote

1. Communauté
2. Support Forum
3. low resolution of imported word file for signature request template

Hi Jan, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 13 septembre 2024 20:22
• 0 vote

1. Communauté
2. Support Forum
3. File creation and modification dates are swapped

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 13 septembre 2024 20:19
• 0 vote

1. Communauté
2. Support Forum
3. Storage Usage Or File Count In My Account Is Incorrect

Hi Ceyhun,  Welcome to Box Community and glad to assist!  Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these t...

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• Rona
• 13 septembre 2024 20:17
• 0 vote

1. Communauté
2. Support Forum
3. Not recieving new Invite emails

Hi John,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 13 septembre 2024 20:14
• 0 vote

1. Communauté
2. Support Forum
3. Loss of data

Hi Daisuke,  Welcome to Box Community and glad to assist! Due to your Box upgrade, your Box contents will be inaccessible during this transition.  This activity may last up to 24 hours and if it go...

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• Rona
• 13 septembre 2024 20:12
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Error while trying to create new folder through "Box for Salesforce"

Hi Prashant,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  T...

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• Rona
• 13 septembre 2024 20:05
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive for Mac OS Catalina 10.15.7

Hi April,  Welcome to Box Community and glad to assist!  To install Box Drive, you should be running the two latest major versions of your Operating System.  Please upgrade the OS version and insta...

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• Rona
• 13 septembre 2024 20:02
• 0 vote