Rona

1. Communauté
2. Support Forum
3. "When trying to log in to BOX, a message saying 'Captcha response is invalid' is displayed, and I cannot log in."

Hi Tatsuya,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 11 septembre 2024 19:23
• 0 vote

1. Communauté
2. Support Forum
3. Separate notifications for each folder or task?

Hi Adrianne,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 11 septembre 2024 19:22
• 0 vote

1. Communauté
2. Support Forum
3. Storage shows a lot more free space than it should - scary!

Hi Vero,  Welcome to Box Community and glad to assist!  Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these tot...

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• Rona
• 11 septembre 2024 19:15
• 0 vote

1. Communauté
2. Support Forum
3. Can't login to Box Drive Win11

Hi Joe,  Welcome to Box Community and glad to assist!  Please make sure that you've clean uninstalled Box Drive, please see the complete instructions below.  Windows: IMPORTANTAny content in your ...

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• Rona
• 11 septembre 2024 16:52
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. The storage calculation error

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 11 septembre 2024 15:33
• 0 vote

1. Communauté
2. Support Forum
3. Google login & Box Drive disable

Hi there,  Welcome to Box Community and glad to assist! To address this issue, you can  manually reset your Box Drive Application.   To reset Box Drive on Windows Exit Box Drive (if it is running)...

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• Rona
• 10 septembre 2024 22:42
• Modifié
• 1 vote

1. Communauté
2. Support Forum
3. Spam Email

Hi Kathleen,  Welcome to Box Community and glad to assist!  Looks like this is a notice that your email domain is a claimed domain by an Enteprise account. Does this email contain any concerning me...

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• Rona
• 10 septembre 2024 22:38
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Removing and adding Admin access

Hi Bruce, Welcome to Box Community and glad to assist! You can only have a Box Admin on Business account(s) and above. Currently, do you have an alternate Box account? If so, please use it to conta...

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• Rona
• 10 septembre 2024 22:23
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Account Recovery (un accessible email)

Hi Ali,  Welcome to Box Community and glad to assist!  We can't generate a password reset email for deleted email account(s). We encourage you to setup your new account here.  Thanks for posting! 

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• Rona
• 10 septembre 2024 22:19
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. User already exists but not attached to any enterprise

Hi Jimmy,  Welcome to Box Community and glad to assist!  The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite already...

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• Rona
• 10 septembre 2024 22:13
• 0 vote