Rona

1. Communauté
2. Support Forum
3. Paid for unlimited storage but keep getting "Account Storage limit reached" error

Hi Javier,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 10 septembre 2024 20:11
• 0 vote

1. Communauté
2. Support Forum
3. My account needs to be added to the Business account

Hi there,  Welcome to Box Community and glad to assist!  You should reach out to your Box Administrator and add you to their account.  If they encounter an error, they need to contact Box Support (...

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• Rona
• 10 septembre 2024 20:09
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. No verification email being received

Hi Jeremy, Welcome to Box Community and glad to assist! I've investigated our email server logs and it looks like the email address was placed on our email suppression list. This typically happens ...

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• Rona
• 10 septembre 2024 20:05
• 0 vote

1. Communauté
2. Support Forum
3. Colleague locked out due to changing phone number so 2 step verification not working

Hi Anthea,  Welcome to Box Community and glad to assist!  To address the user's MFA issue, please have her to contact Box Support and open a ticket.  We'd love to further assist!   

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• Rona
• 10 septembre 2024 20:01
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• 10 septembre 2024 19:20
• 0 vote

1. Communauté
2. Support Forum
3. I can't log in because I haven't received the two-step verification code.

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 10 septembre 2024 19:14
• 0 vote

1. Communauté
2. Support Forum
3. Adding new user and the confirmation link is expired

Hi Frank,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 10 septembre 2024 19:13
• 0 vote

1. Communauté
2. Support Forum
3. Stop Box Spontaneously Revoking Access To Folders

Hi Jeff,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 10 septembre 2024 19:11
• 0 vote

1. Communauté
2. Support Forum
3. Access Token was working, but now it's not.

Hi there,  Welcome to Box Community and glad to assist!  You should contact our Developer team instead. Please post your inquiry to community.box.com.  Thanks for posting! 

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• Rona
• 10 septembre 2024 19:09
• 0 vote

1. Communauté
2. Support Forum
3. Bypass password_reset_required error.

Hi Viral,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• 10 septembre 2024 19:02
• 0 vote