Rona

1. Communauté
2. Support Forum
3. invalid_grant

Hi Ashley, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• Afficher le commentaire
• Rona
• 6 septembre 2024 19:53
• 0 vote

1. Communauté
2. Support Forum
3. Files and folders disappeared!

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• Afficher le commentaire
• Rona
• 6 septembre 2024 19:52
• 0 vote

1. Communauté
2. Support Forum
3. Unsharing a folder that is into a shared folder

Hi there,  Welcome to Box Community and glad to assist! We can't hide select subfolders on the collaborated folder. Box collaborations follow a waterfall design. If someone invites you to a folder,...

• Afficher le commentaire
• Rona
• 6 septembre 2024 19:29
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Disable SSO required - 2-Step Verification Required

Hi Garry, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• Afficher le commentaire
• Rona
• 6 septembre 2024 17:33
• 0 vote

1. Communauté
2. Support Forum
3. Trying to find account owner information based on Client ID

Hi Patrick, Welcome to Box Community and glad to assist! For your API related questions, contact our Developer team. You can post your question to community.box.com.  Thanks for posting!

• Afficher le commentaire
• Rona
• 5 septembre 2024 22:40
• -1 votes

1. Communauté
2. Support Forum
3. All my files are missing

Hi Hayley  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from th...

• Afficher le commentaire
• Rona
• 5 septembre 2024 22:33
• 0 vote

1. Communauté
2. Support Forum
3. Deactivated user

Hi Bryn,  Welcome to Box Community and glad to assist! You can't collaborate with deactivated users, instead have this user to contact Box Support or setup a new account.  Thanks for posting! 

• Afficher le commentaire
• Rona
• 5 septembre 2024 22:30
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Changing Folder locarion in mac

Hi Simone, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• Afficher le commentaire
• Rona
• 5 septembre 2024 21:48
• 0 vote

1. Communauté
2. Support Forum
3. Saved Files Disappearing

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• Afficher le commentaire
• Rona
• 5 septembre 2024 21:45
• 0 vote

1. Communauté
2. Support Forum
3. password reset not working

Hi Lauren,  Welcome to Box Community and glad to assist!  To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated wi...

• Afficher le commentaire
• Rona
• 5 septembre 2024 21:43
• 0 vote