Rona

1. Communauté
2. Support Forum
3. Missing Folder

Hi Timothy,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from ...

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• Rona
• 30 août 2024 23:41
• 0 vote

1. Communauté
2. Support Forum
3. Moving to a business account

Hi Kathryn,  Welcome to Box Community and glad to assist!  If you plan to uprade to Business, You can add personal free users as managed users, and the end users can retain their Box login credenti...

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• Rona
• 30 août 2024 23:20
• 0 vote

1. Communauté
2. Support Forum
3. "NO CONTENT"...... but only 9,57GB of 21,47GB used.

Hi Hans,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the...

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• Rona
• 30 août 2024 23:08
• 0 vote

1. Communauté
2. Support Forum
3. Permission per files

Hi Gil,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks...

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• Rona
• 30 août 2024 23:05
• 0 vote

1. Communauté
2. Support Forum
3. Missing folders!!

Hi Fed,  Welcome to Box Community and glad to assist!  Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the ...

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• Rona
• 30 août 2024 23:04
• 0 vote

1. Communauté
2. Support Forum
3. Upgrade

Hi Aleksandar,  Welcome to Box Community and glad to assist!  To help with account upgrade, please contact our Sales team and use our Live Chat function through box.com/pricing.  Thanks for posting! 

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• Rona
• 30 août 2024 22:59
• 0 vote

1. Communauté
2. Support Forum
3. How to restrict app access

Hi Pierre,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• 30 août 2024 22:57
• 0 vote

1. Communauté
2. Support Forum
3. new user: impossible to add files

Hi Margherita,  Welcome to Box Community and glad to assist! It shows that only your Box Admin and Co-Admins can create and delete first-level folders in your Enterprise. At this rate, you should r...

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• Rona
• 30 août 2024 22:54
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box Files are getting opened

Hi Chakravarthi,  Welcome to Box Community and glad to assist!  If this is an issue in box.com, can you troubleshoot using these steps?  Updating your browser to the latest version Clearing your b...

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• Rona
• 30 août 2024 22:02
• 0 vote

1. Communauté
2. Support Forum
3. Upgraded plan and most of files are missing and doesn't recover for over 2days

Hi Matsutaro, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 30 août 2024 21:30
• 0 vote