Rona

1. Communauté
2. Support Forum
3. Files not Syncing on Box Drive

Hi Ted,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 28 août 2024 22:52
• 0 vote

1. Communauté
2. Support Forum
3. Unable to request signature

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 28 août 2024 22:40
• -1 votes

1. Communauté
2. Support Forum
3. Box sync - error syncing files

Hi Lenka,  Welcome to Box Community and glad to assist!  We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (t...

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• Rona
• 28 août 2024 22:28
• 0 vote

1. Communauté
2. Support Forum
3. Can’t make linked email primary

Hi Michael,  Welcome to Box Community and glad to assist!  Please access the Box website through your browser and change your primary email address.  Hope it works! 

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• Rona
• 28 août 2024 20:17
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Can't open files with Box tools after a file is renamed

Hi Jack,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 28 août 2024 20:13
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect value of used space

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 28 août 2024 20:11
• 0 vote

1. Communauté
2. Support Forum
3. hiding preview names

Hi Allen,  Welcome to Box Community and glad to assist!  How did you shared the file? Also, can you send a screenshot to get a closer look?  We'd love to further assist!

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• Rona
• 28 août 2024 20:01
• 0 vote

1. Communauté
2. Support Forum
3. I can't play any any audio book episode file and I as asked to contact the support

Hi there,  Welcome to Box Community and glad to assist! Upon checking you don't have a file in your account. How do you access the audiofile? Also, could you attach a screenshot of your error? We'd...

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• Rona
• 28 août 2024 19:56
• 0 vote

1. Communauté
2. Support Forum
3. How to restore deleted folder

Hi Miina, Welcome to Box Community and glad to assist! Notes: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the ...

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• Rona
• 28 août 2024 19:46
• 0 vote

1. Communauté
2. Support Forum
3. I'd like to cancel my trial account. Please can you confirm receipt of this message and let me know how I go about doing this. Thank you.

Hi Jane,  Welcome to Box Community and glad to assist!  Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > Account & Billing. In the Status field in ...

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• Rona
• 28 août 2024 19:39
• 0 vote