Rona

1. Communauté
2. Support Forum
3. I'd like to cancel my trial account. Please can you confirm receipt of this message and let me know how I go about doing this. Thank you.

Hi Jane,  Welcome to Box Community and glad to assist!  Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > Account & Billing. In the Status field in ...

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• Rona
• 28 août 2024 19:39
• 0 vote

1. Communauté
2. Support Forum
3. 確認メールの再送信

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• 28 août 2024 19:37
• 0 vote

1. Communauté
2. Support Forum
3. Free storage space error

Hi Diana,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 28 août 2024 15:42
• 0 vote

1. Communauté
2. Support Forum
3. IJUST GOT A SUSCRIPTION BUT DOES NOT WORKS LIKE IT IS SAID. WANT TO CANCEL NOW

Hi Juanse,  Welcome to Box Community and glad to assist!  Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > Account & Billing. In the Status field i...

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• Rona
• 28 août 2024 15:39
• 0 vote

1. Communauté
2. Support Forum
3. Need assistance configuring Public sharing links for specific files

Hi Jonathan,  Welcome to Box Community and glad to assist!  You can enable shared links for your file(s), and in order to create a public shared link. Please check if this access type is enabled in...

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• Rona
• 28 août 2024 14:59
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Amount Downloaded

Hi Srul,  Welcome to Box Community and glad to assist! As of this writing, this functionality is not available for Personal Pro and Personal free users.  In the future, if you wanted to track your ...

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• Rona
• 28 août 2024 14:33
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Relay not showing metadata options?

Hi Killian,  Welcome to Box Community and glad to assist!  Metadata events and actions is currently available on Enterprise accounts. For a comprehensive look at the available features based on cus...

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• Rona
• 27 août 2024 23:06
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. out of disk space

Hi Stewart,  Welcome to Box Community and glad to assist!  Are you uploading files when this error occurred? To get a closer look, can you attach a screenshot of your error in this thread? Thanks f...

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• Rona
• 27 août 2024 22:33
• 0 vote

1. Communauté
2. Support Forum
3. Reset Storage Usage Request

Hi Joseph,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 27 août 2024 22:28
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect value of used space

Hi there,  Welcome to Box Community and glad to assist!  Note: If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these to...

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• Rona
• 27 août 2024 22:25
• 0 vote